FAQ
Please read and understand our shipping policy at Boveee
Boveee endeavors to deliver quality products to our customers without any damage. We offer free shipping to all domestic orders but charge fees for international deliveries. Some of our policies are: We offer a full refund to the customer for orders cancelled or shipment lost in transit. If the customer returns the product we pay the shipping charges through bank transfer Users who violate fair usage policy would be refrained from enjoying COD facility We care for our international shipments. Boveee abide by all international laws
How to Track Your Order with Boveee.com?
After your purchase, a mail is sent to your email confirming the order. You would receive an SMS on your registered mobile number. It also contains a link which can help you to track your shipment.
How to Know Service Availability on your Pin Code?
You can quickly check the availability of service on your pin code by logging in to our website. Boveee seek to provide you with an outstanding experience and comes with innovation at each step. You can check your pin code and COD availability on the right side of the product. If your area is not serviceable for COD, you can pay via net banking, and we will deliver the product.
Our Fair Usage Policy for Boveee community
Boveee seeks to provide excellent customer satisfaction. We consider customers at the heart of everything we aim to achieve as a company. However, it has come to our notice that some users are taking undue advantage of our return policies. These accounts return most of the shipments and don't accept deliveries at their address. So, following the fair usage policy, we will postpone the COD facility on these accounts and remove free shipment facilities as well. These will protect the rights of our regular customers and stop these undue abuses of our fair return policy.
We Partner with Reputed Courier Agencies
Boveee partners only with reputed courier companies for hassle-free delivery. Our partners include FedEx, Delhivery, Aramex, Gati, Bludart, DHL, UPS, and Skynet, among others. Our partners take complete care of all parcels through transit insurance policies.
Boveee delivers quality products to our customers without damage. We offer free shipping on all domestic orders. International deliveries carry a shipping fee.
Trusted courier partners: We work only with reputed couriers, including FedEx, Delhivery, Aramex, Gati, Bluedart, DHL, UPS and Skynet. Every parcel is covered by a transit insurance policy.
Track your order: After you place an order, you will receive a confirmation email and an SMS on your registered mobile number. The SMS includes a link to track your shipment.
Check service availability: Enter your pin code on the product page (on the right side of the product) to check delivery and COD availability. If COD isn't available in your area, you can pay by net banking and we will still deliver.
Fair usage: Some accounts repeatedly return shipments or refuse delivery at their address. To protect our regular customers, we may withdraw COD and free shipping on such accounts.
Please read our Return Policy at Boveee
At Boveee, we strive to make your shopping a memorable experience. We also want to make sure that you are happy to shop with us. However, there are times when you don't like the product and wish to return it. There might be cases when you want to exchange your product due to size, colour mismatch, and we are always ready to help you. So, let's have a glance at the ways you can quickly get your returns from us. 1. You need to place your request within seven days from the product delivery date 2. After receiving your request, we will send you a confirmation mail and demand for bank details 3. We will arrange for courier facilities and pick up your product 4. The product will go through quality testing and once approved we will send you a confirmation mail 5. You will receive the entire refund amount within 3-4 days directly in your bank account.
*ANY PRODUCTS ON SALE ARE NOT REFUNDABLE & CANT REPLACED
How to Cancel An Order at Boveee.com
You can easily stop your order before shipping. Post shipment you will not be able to cancel your booking. However, you can initiate a return once the product reaches, and your entire amount will be refunded.
When We Don’t Accept Returns?
There are specific guidelines you need to keep in mind before returning the product, and these are: The product should be unused and shouldn’t have any stains Your product shouldn't be damaged or torn and should carry all the price tags At Boveee we generally deal in sarees and blouse. As Designer Blouses are made to order products, they are not eligible for return, only size replacement option is available. We don't accept any return policy for gowns and considered the first purchase as the final sales invoice.
Some Features of Our Refund Policy
We process your returns only through net banking channels and ensure strict privacy for protecting your data. Once a return request comes, we process it within 3-4 working days. For international shipments, and any damage needs to be reported within three days from the date the product is received.
ON SALE PRODUCTS
The Products, which are on SALE, will only be Exchanged if a wrong or defective product is shipped.
We're happy to help if a product doesn't suit you because of size or colour mismatch. To request an exchange or return:
- Place your request within 7 days of the delivery date.
- We will send a confirmation email and ask for your bank details.
- We will arrange a courier pickup.
- The product goes through quality testing, and we email you once it is approved.
- Any refund is credited directly to your bank account within 3–4 days.
Please note:
- Products must be unused, unstained, undamaged and untorn, with all price tags attached.
- Designer blouses are made to order and cannot be returned. Only a size replacement is available.
- Gowns are final sale and cannot be returned or exchanged.
- Sale products cannot be refunded or exchanged, except when a wrong or defective product was shipped.
You can cancel your order at any time before it ships. Once shipped, an order can't be cancelled. You can instead initiate a return after the product reaches you, and the full amount will be refunded (subject to our return conditions).
If an order is cancelled or a shipment is lost in transit, you receive a full refund.
- Cash on Delivery (COD): Available at pin codes where COD is serviceable. COD may be withdrawn for accounts that violate our fair usage policy.
- Net banking: Available for all orders, including pin codes where COD isn't serviceable.
- Refunds: Processed only through net banking channels, directly to your bank account, within 3–4 working days of a return request. We handle your data with strict privacy.
- If you return a product, we cover the return shipping charges via bank transfer.
We take care of our international shipments and comply with all applicable international laws.
- International deliveries are chargeable, unlike domestic orders, which ship free.
- Please inspect your parcel on arrival. Any damage must be reported within 3 days of receiving the product.
- Our courier partners (FedEx, DHL, UPS, Aramex and others) insure parcels in transit.
- Dry clean sarees and blouses, especially silk, embroidered, zari or embellished pieces.
- If washing is safe for the fabric, hand wash separately in cold water with a mild detergent. Don't wring or scrub, and dry in the shade.
- Iron on a low heat setting on the reverse side, and avoid ironing directly over embroidery or zari.
- Store in a cool, dry place, wrapped in a soft cotton or muslin cloth. Refold periodically to avoid permanent creases.
- Keep perfume, deodorant and moisture away from the fabric.